A key feature for providing customer support is to be able to view the site through their account.
impersonate installed, you can impersonate a user by finding them in the Django admin and clicking the "Impersonate" button.
Then with the staff toolbar enabled, you'll get a notice of the impersonation and a button to exit:
To impersonate users, you need the app, middleware, and URLs:
# settings.py INSTALLED_APPS = INSTALLED_APPS + [ "forgeimpersonate", ] MIDDLEWARE = MIDDLEWARE + [ "forgeimpersonate.ImpersonateMiddleware", ]
# urls.py urlpatterns = [ # ... path("impersonate/", include("forgeimpersonate.urls")), ]
By default, all staff users can impersonate other users.
# settings.py IMPERSONATE_ALLOWED = lambda user: user.is_superuser or user.is_staff
Note: Regardless of who is allowed to be an impersonator, nobody can impersonate a superuser!